8.0 ExcellentSophia, May 2024
Likedthe location could not have been any better. all the sights were accessable by walking!
Dislikedthe rooms were a little bit too dark even in the middle of the day
6.0 GoodLukrecija, May 2024
LikedTha place was in the heart of the Florence, easy to reach the highlighta of the city
DislikedThe noise from the street was big but probably that’s what you get when you live in the city centre.
1.0 PoorNaama, Apr 2024
DislikedThe whole experience was absolutely terrible. We couldn't find the hotel and search it for an hour in the rain. There was no answer on the phone of the front desk. There was no directions and no normal sign indicating of the hotel whereabouts. There was no one in the reception the whole time we were there. The cleaning lady was the one who welcomed us. She had a note with our names and a higher rate than agreed with Booking. The room itself was a nightmare.The electricity wasn't working right and there was barely any light but a small flickry sidebed light. The sink was jammed and dripped on my luggage. Not to mention the sink itself wasn't even in the bathroom, but next to the BED. The towels were a rough piece of cloth. The bed made our backs hurt. I literally cried myself to sleep. Tge second we arrived and took this whole nightmare in, we tried to leave and get a refund. The owner refused. I know it'll be a funny story someday, but I was hoping for better customer service from Booking.
7.0 GoodEmanuele, Apr 2024
LikedThe location is just priceless
DislikedVery poor service no daily cleaning quite noisy
8.0 ExcellentEhsan, Apr 2024
LikedLocation was great. Staff were kind. Room was warm and cosy. Bedding was comfortable.
DislikedBathroom and shower facilities could be improved.
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