10.0 ExcellentPatricia, May 2024
LikedThe terrace and gardens were awesome. Room opened to center which was beautiful. Oh we had a pickup minivan service and Muhammad was awesome and such a safe driver. Thank you arranging this service.
7.0 GoodMaria, May 2024
LikedThe bed was very big and nice. The shower was good. The hotel was overall nice. There isn't much of a lobby area, but I think this might be common in Italian hotels. The bar is quite small and not open as you come in, kind of behind this curtain. I've no idea what it's like, I've never been there. We didn't use the Sky Terrace because I read on reviews that it was quite noisy beside the streets and also read online that the first drink could be €22, and then you get some food with it, which we didn't want. So we didn't look into this, and I do think it needs to be booked. We used the transfer service of €150 from Bergamo booked by the hotel. We were landing at 10pm Italy time. A nice Mercedes picked us up with a the driver waiting with our name on it.
DislikedThe biggest negative was that there is no smart TV. The TV has internet and YouTube, but it doesn't work. Impossible to use it. So we had no Netflix or anything for my stay. And you couldn't cast either. So for non-drinkers, it was annoying in the evening to not have this. and the room was quite small. The size looks good on booking.com, but that's probably just including the hallway part of the room. It does have a good location but the nearest shop to get water was a 10 minute walk. Also surprised the room did not come with any complementary water. I am giving it a 7 because for paying 1,357 for 4 nights you'd expect a smart TV and a bigger room and a nice spacious lobby area.
10.0 ExcellentGalina, May 2024
LikedProfessional nice atmosphere
9.0 ExcellentWendy, May 2024
LikedThe staff welcomed us when we arrived, very early, in the morning & were extremely helpful. We had a fabulous room. Very comfortable & quiet. Breakfast was great & we enjoyed the harp music while we had breakfast.
DislikedNothing
8.0 ExcellentNatalie, May 2024
LikedGreat location, lovely staff all very helpful. I was upgraded which was a nice surprise.
DislikedNo complaints
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