Grand Hotel Wagner

LikedGreat location and very reasonable rates. Breakfast was excellent.

DislikedNothing

Dislikedbreakfast

LikedThe staff were exceptional and incredibly helpful. They sorted out my rental car really well. Staff at breakfast were great. Room was great and breakfast was very good. We stopped at bar one time and the bar lady was exceptionally good as well. I’ve stayed at hundreds of hotels in last 40 years and this was among the best. Really good experience. Thank you.

DislikedNothing.

LikedThe location and staff of the hotel are excellent. Located in an upper scale neighborhood with plenty of restaurants and cafe's. High end shopping all within walking distance. Walkable to city center and to old parts of Palermo. Close enough to walk to the marina for cocktails, sunset and food. WIM, the gent at the front desk provided exceptional local information and insight. Breakfast was abundant and awesome, the staff were very attentive.

DislikedRoom looked like it could use some deep cleaning. Though the room is beautifully appointed, the shower had issues draining and overflowed even with the shower at a trickle. Since it was late, we didn't want to call for assistance. The cap of the drain was cockeyed, apparently it was placed like that for the problem. Reported it the next morning to a gent at the desk, but no one attended to the problem while we were out on the town, housekeeping just replaced the drain cap. Sad the room was not taken care of as it should have been. When WIM, heard of this on our check out day, he was very apologetic and had wished he would have been there the days we had shower problems. Again, WIM has exceptional guest skills.

LikedThe location is excellent and the staff were lovely

DislikedThe Wi-Fi is a bit flaky