Grand Hotel Oriente

LikedStaff and service

DislikedLimited breakfast options

LikedEverithing was great. Excellent breakfast.\Excellent attention from front desk, checkin , check out, breakfast.

LikedProperty is very modern and chic. There were 10 floors and two elevators making getting to your room very convenient. Rooms were very spacious and clean. Breakfast was good and substantial each morning. Staff was very friendly and helpful.

DislikedNothing specific - this is a great find in Naples.

LikedAmazing location next to via Toledo and very close to the historical center and port . Spacious and comfortable rooms.

LikedExcellent location next to the Toledo metro statio, close to the Centro Storico, and walking distance to the port. The breakfast was absolutely outstanding. The staff in the hotel was very friendly, and way out of its way to accommodate any request. They also allowed us to check in early, around 11am, which was highly appreciated. The room had also simple tea-making facilities, which was highly appreciated (though the instant coffee might get them into an italian coffee purgatory).

DislikedNo major problems. However, at the four star hotel that charges north of 200 Euro per night, you’d expect also small things to be flawless. They weren’t. The room was small and looked nothing like the photo. There was lots of dust everywhere, on all ledges and surfaces. The floor was never swept (we found previous customers’ hair and lots of dirt). The bath was chipped. The toiletries, but also the toilet paper, were not replenished. I am sure they’d bring me a fresh roll if I rang the reception, but i’d expect at a hotel of this category that the housekeeping would take care of it. Despite these first-world problems, our stay was excellent.