Hotel Bretagna Heritage - Alfieri Collezione

LikedBest breakfast we had in Florence. Enjoyed the roof top lounge and getting a drink at the lobby bar.

LikedThe staff were lovely - always friendly, helpful and welcoming. The room had an amazing high, decorated ceiling; the bed was large and comfortable. Bathroom was more modern and clean, towels were good quality. Location was excellent. Roof terrace was great.

DislikedThe electricity points were low down and behind bits of furniture so were tricky to get to. One plug hole did not work. Had to boil the kettle on the floor. Breakfast - cooked hot breakfast was often cold - although you could ask for omelette or fried eggs made to order which was hot. Cold continental breakfast was nicer.

LikedGreat staff, very clean facility

DislikedThe single room was really small, with a window on the internal courtyard

LikedThe rooms were spacious, big, and clean. The staff was very kind and helpful, they booked a taxi for me to the airport. It was nicely located along the Arno, the attached restaurant for breakfast and dinner was exceptional.

LikedLocation great in a city where walking, cycling or scooters are the ideal means of getting round.. Breakfast was satisfactory - Hot food poor but cold choices excellent. Good restaurants in easy walking distance.

DislikedDue to confused booking and two different names for the hotel on this site, I ended up paying twice for one room (one under each hotel name) even though all the details on the bookings were identical the hotel did not think to question this. When I recieved the booking acknowledgement the mistake was obvious. Despite immediately emailing the hotel they stuck to their no refund policy - very disppointing. Added to which a third charge for a room was erroneously made by the hotel due to an admin error.This was quickly resolved on arrival but very irritating.