Ferdinando II dei Medici

DislikedThe whole experience was absolutely terrible. We couldn't find the hotel and search it for an hour in the rain. There was no answer on the phone of the front desk. There was no directions and no normal sign indicating of the hotel whereabouts. There was no one in the reception the whole time we were there. The cleaning lady was the one who welcomed us. She had a note with our names and a higher rate than agreed with Booking. The room itself was a nightmare.The electricity wasn't working right and there was barely any light but a small flickry sidebed light. The sink was jammed and dripped on my luggage. Not to mention the sink itself wasn't even in the bathroom, but next to the BED. The towels were a rough piece of cloth. The bed made our backs hurt. I literally cried myself to sleep. Tge second we arrived and took this whole nightmare in, we tried to leave and get a refund. The owner refused. I know it'll be a funny story someday, but I was hoping for better customer service from Booking.

LikedThe location is just priceless

DislikedVery poor service no daily cleaning quite noisy

LikedLocation was great. Staff were kind. Room was warm and cosy. Bedding was comfortable.

DislikedBathroom and shower facilities could be improved.

LikedLocation was absolutely amazing!!!

DislikedThe toilet in our room was broken. The bar on the ground floor and the street is very loud at night into the early morning hours. The beds were very uncomfortable and the room was not cleaned very well upon check-in. The listing says free toiletries but when I asked for more sanitary paper I was told they didn't have any. There was also no soaps for the shower only hand soap for washing your hands. The elevator will not call to the floor the hotel is on although it will take you from the ground floor to the hotel and back down if the elevator is already on that floor. Overall it was a disappointing stay..

LikedLocation brilliant. bedlinen very clean and laundered. Room was clean.

DislikedPoor bathroom facilities ,lift not always working. Generally run down. Electric plugs faulty pretty noisy.