Hotel Berna

LikedClose to central atracrions

DislikedHotel stuff was so noisy, paper walls so you could hear all other guests as well. Hotel is on the very crowded street that you can not open window because of the noise.

LikedOn the center. Closer to everything.

DislikedIt’s a motel, not a Hotel + the elevator is very very small. Only one person can use it.

Likedexcellent location, clean, comfortable beds. We only spent one night and they kindly held our bags while we toured the city. If we were spending more time in Florence I would want a bigger space for 3 people.

DislikedI was frustrated with the volume of auto reply emails asking for the same information re tourist tax and passport info. there was never a personal reply from the hotel to say they received my info the first time.

LikedThe staff was really friendly and helpful. Room was 100% clean with all the necessary amenities inside the bathroom (shampoo, soap, really good shower, etc). There was a minibar inside the room, which was a nice surprise. In front and right on the side there are two supermarkets. Right in the corner, a 24/7 Mcdonalds and coffee shops. The location is amazing if you want to walk everywhere. Close to the train station, etc. Nice beds (we stayed in a room for three). I cannot complain.

DislikedI can't think of anything really. For some people not having a 24/7 reception is a problem, but not for us. For most of the day, they were there. But we had to get out and catch a train at like 6AM. We knew there was no reception open that early. We talked to the staff and they gave instructions about were to left the keys on the desk and voilá! Pretty easy. By the way, the owner answers any questions on whatsapp right away. So if there is any problem, I guess she will be there asap to help.

LikedIt was more of a bed and breakfast. Also elevator was not working while checking in dined had to climb 3 floors to reach to reception.

DislikedIt was not at all a hotel feeling